Everyone knows how annoyed I am with Perodua Service Centre in Keramat for delaying in repairing my car. After I went to see them on 7th May and signed some documents, I was told that the adjuster will come the next day and my car can be ready by the following Monday, 12th May. I called the guy that I’ve been dealing with on 9th, to check on the status. He said he needs more time, only can be ready on Wednesday (additional 2 days) because his system was done. I was already mad at that time, he could have called me earlier and explained, but instead, I have to follow up with him. Adjuster was not informed yet, compartments were not ordered yet. I gave him a piece of my mind and told him if I don’t get the car by Monday, he should be thinking about his job with Perodua.

After that I tried calling the Keramat Office as I wanted to speak with the manager. Tried for 3 hours, no one answered the phone. That annoyed me more. I found perodua website, click on its customer feedback. I wrote a very-very-very-very-very long complaint letter, telling them about the chronology of the incidents, what promises the guy made, how he did not get back to me, the fact that he sat on the case doing nothing, not enough explanation, bla…bla… bla….. After finishing the letter with a very clear note that I will take legal action if my car is not ready on Monday, 12th May by 3pm, and stated that just because I am a lady driver who knows nothing about cars except driving them I shouldn’t be treated like this, I left office and took taxi to Keramat service centre.

I went straight to see the guy, he was attending another client. I just ignored whoever he was attending and demanded my car keys. Told him off that the Adjuster have to come to my office on Monday, do whatever his necessary investigation, then order whatever compartments required, I will send my car on Thursday morning and make sure the car is ready by Friday evening. He said ok, tried to apologies many times which I just ignored (hati sudah boiling mad!!!).

Next morning, I got 3 calls from the service centre. The guy’s superior and the manager spoke to me as they received my complaints from the website. They said they wanted to see me to take pictures of my car and do the necessary as my claim is less than RM5k. Boleh pulak kau nak buat immediately. Hampeh. Unfortunately, I was in PJ at that time attending classes, told them to come on Monday instead at my office. They did, told me to send my car on Thursday and it should be ready the next day evening. I did send my car, told them worst scenario, I can collect on Saturday morning.

Friday evening, around 3pm, I called the guy again. I thought if the car is ready, then I can go and pick up. Guess what he replied instead???
“Kak, hari rabu boleh? kereta tak siap lagi!”

Oh, silap besar!!! Lagi mau delay. I said no way! He passed my call to the contractor, a chinese guy. The contractor said he needs time mau bikin elok2. I told both of them it is a very lame excuse! I insist that I wanted the car next day at 430pm, if not, both of them will get it from me. I immediately called the manager, he said he will make sure the car will be ready next day by 430pm.

I went there next day at 330pm. Brought along my bouncer. In case these guys try to be nasty with me further. The car was being washed, I signed the documents, took my keys. The car was alright, looked very brand new. They washed, polished the interior, gave me some free gifts like fire extingusher, and other stuffs which my bouncer said cost at least RM300-RM500. They put absorber for the engine sound, gave me anti-theft gadgets and another thing for the bumper. They said next time I send car for service, get the staff to fix it.

The guy apologise again.

I went home satisfied!